When you implement a solution from Galaxy software you are eligible to purchase support from our certified trainers who work diligently to get you the answers you need when you need them. Whether you are having a simple technical issue or a larger more indepth problem, you can rely on the Galaxy team, using the Galaxy P3 Methodology, to get you back on track efficiently, effectively and quickly.
Your Galaxy TimeStar™ / Encompass Enterprise-HRMS™ support package not only includes technical support, when you have Galaxy TimeStar™ / Encompass HRMS™ support you can expect:
Live web support via Galaxy’s Desktop Streaming capabilities.
“800” number access to technical support.
Software upgrades at no additional charge.*
Service pack updates.
Detailed release notes.
Updated manuals and documentation.
Webinar training for major releases.
Personalized, one-on-one attention.
10% credit on one Galaxy training class per year (valid for one attendee).
Free attendance to User Group Meetings.
Additional consulting services available through Galaxy that are not covered under the above support program, include but are not limited to:
Fixing, tuning or migrating data,
Developing R&R® or Crystal® reports,
Custom reporting,
Custom programming,
On-site time,
Software migrations,
Product training.
If you would like more information on any of these additional consulting services or on the Galaxy support program please contact your Labor Management Consultant at 800.814.9096.
*Included software upgrades are for version updates within a product only, not included from product to product.
