Add This
Email
Print
TwitterFacebookMySpace
DelicousStumbleDigg
More...
Subscribe
Administaff Acquires Galaxy

"Galaxy is now a proud member of the Administaff family of companies..."

Best Practices Blog Launched

"Time and Attendance Best Practices Blog Launched and Sponsored by Galaxy..."

View more Galaxy news...

Technical Support Services

Our Technical Support Team is available when you need it most and employs the latest technologies to provide rapid and comprehensive responses. Whether the most effective method of communication is through the phone, via email or over the web, we have the tools, the expertise and the staff to respond quickly and effectively.

Our entire team prides themselves on going "above and beyond" to help whether your issue is a system critical error or to assist you with more "everyday" tasks such as helping set up new employees or running a report. Galaxy Technical Support Services Team manages the support of TimeStar™, Sage Abra HRMS, and
Timeclocks.

The long-term support of our clients is an area where Galaxy continues to focus our attention in an effort to further differentiate us from our competition.

Highlights of Galaxy Support:

  • Support center is located in our corporate headquarters in Madison, WI - not outsourced to inexpensive off-shore resources.

  • Galaxy Time & Attendance Solutions are engineered in house. Technical Support has direct contact to product engineering and issue escalation goes directly to the Product Engineers.

  • Galaxy leverages a state-of-the-art, call center-ticketing solution to manage tickets and to make Technical Support Management aware of aging issues. Issues are typically resolved in the first call.

  • Live Support technology is included with your support program.

  • Galaxy support line is answered by a live resource instead of an automated routing machine expediting efficiency & quality of service.

Visit the Technical Support Helpful Tools section to request a demo, view upcoming training classes, learn more about TimeStar™ & Sage Abra Audit services, and more!