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At Galaxy our commitment to service is more than technology and availability- it’s personal. As a Galaxy client you are more than a project, more than a customer ID- you are our partner. Our entire team prides themselves on going "above and beyond" to help you in any situation.
Galaxy’s dedicated Professional Services Team is comprised of a collection of experts including: Certified Technicians and Trainers, Application Consultants, Technical Support Consultants and Project Managers. The entire team, led by our Director of Professional Services with over 15 years of experience, has developed the Galaxy P3 Methodology to ensure you receive the expert attention, training and ongoing support you need to keep your HRIS project in-line with your specific business needs.
Galaxy’s Professional Services Team is your lifeline when you need technical support, they are the experts you can put your trust into while your system is implemented, and the Certified Trainers are your gateway to learning & knowing your Galaxy solution via additional training classes and E-ssentials Web-based courses.
In addition, for existing clients, Galaxy offers system audit services for both TimeStar™ and Sage Abra HRMS. System audits are recommended for clients who have implemented their solution with no changes over a substantial period of time, if there been staffing changes, when errors are being generated within the system, and if additional applications that need integration have been added to your business. These are some of the more common instances where an audit is recommended, however it is not an exclusive list. Galaxy will audit your system at any time per your request.
Visit the Professional Services Helpful Tools section to learn more about Galaxy training options, discover more about our award-winning technical support or get more information on having an audit completed for your TimeStar™ and/or Sage Abra system and more!
